From 2025, we will no longer require a deposit but will work with a damage fund. Instead of a deposit, guests pay a fixed amount of €1.73 excl. VAT per night per accommodation. This amount is used to cover any damage caused by guests.
Why this change?
Sometimes it is difficult to prove that a specific guest caused damage. With the damage fund, we prevent disputes and negative reviews, while the damage is still reimbursed.
How is damage handled?
Do you have a Rental Service package?
- You are responsible for handling damage with your guests yourself.
- You invoice the costs directly to the guest.
- Since you handle cleaning and management yourself, we have no visibility of the condition of your accommodation.
Good to know: If you can prove that the damage was caused by a guest, you can still recover the costs from us via the damage fund.
Do you have a Full Service package?
- We take care of the entire damage handling process.
- You do not need to arrange anything; we ensure proper handling and reimbursement.
Would you like to know more about the damage fund and how it works? Read the detailed explanation here
Damage Policy
Oops...a ball through the window. A garden chair that the guest falls through. Or a door that breaks. This can happen to anyone. It usually isn’t intentional but is still inconvenient. As an owner or manager, you don’t need to worry about this. We take care of the management and rental of your holiday home. Welcome in guarantees its guests. Based on mutual trust, we handle damages correctly. Guidelines have been established, which you can read in this policy:
What does the damage policy include?
Collecting a deposit is not fully secure or worry-free. Therefore, Welcome in uses a damage policy. This way, you can rent worry-free and we handle any potential damages for you.
Welcome in guarantees up to €2,500 per booking
- Guests pay a damage risk fee
- Owners pay no additional fees
How does the process work?
1 | We identify the damage to or in your holiday home. No later than 48 hours after the guest’s departure, we report the damage to the guest and, if applicable, to you. This is done in writing, possibly with photos. We may ask you to provide an invoice or a similar document to repair the damage.
2 | We ask the guest to acknowledge liability for the damage within five working days.
3 | Once the damage amount is determined, we recover this from the guest.
4 | Does the guest not acknowledge the damage? Then we will discuss the matter with you as the owner.
5 | Welcome in repairs the damage or commissions it to be repaired.
What is covered?
- Coverage applies only to tenants of Welcome in
- Coverage applies to damage to buildings, contents, or items provided for the use of tenants.
- Damages up to €2,500 are reimbursed if no insurance provides coverage.
- Wear and tear occurring during the rental period is not considered damage.
What is reimbursed?
- The damage policy reimburses up to €2,500 per booking.
- Damages up to €20 are not processed.
- If the damage exceeds €2,500, we reimburse a maximum of €2,500.
- Payouts are based on repair value for buildings or current value for contents. At least 20% of the new value is reimbursed. For contents, the following depreciation periods apply:
| Item | Amount | Depreciation period |
| Furniture (e.g., sofa, tables, chairs) | < € 500,- | 5 years |
| > € 500,- | 8 years | |
| Household appliances (e.g., washing machine, vacuum cleaner, coffee maker) | < € 500,- | 4 years |
| > € 500,- | 5 years | |
| Electrical equipment (e.g., TV, computer, audio devices) | < € 300,- | 3 years |
| > € 300,- | 4 years | |
| Outdoor (e.g., bicycles, garden chairs, barbecue) | < € 500,- | 2 years |
| > € 500,- | 4 years | |
| Other (e.g., floors, curtains) | Determined by Welcome in |
Welcome in:
- Determines the damage itself
- Determines the payout amount or deviates in special cases from the stated depreciation periods
- Claims the guest’s insurance or otherwise recovers the damage from the guest
- Can exclude an owner or manager from the damage policy without explanation, or refuse a payout if abuse is suspected
- Can require the owner or manager to report vandalism
- Can recover already paid damages if insurance later provides coverage and the owner or manager was paid as a beneficiary
- Can change this policy unilaterally
Do you have any questions?
For questions or comments, you can contact the colleagues of the Owner Service. Please contact us for this.