At Welcome.in, we believe it is important that your guests have a great experience. However, sometimes things may not go entirely as expected. That’s why we’d like to provide you with more information about how we handle reviews, complaints, and compensations, so you always know what to expect.
Reviews: how does it work? After a guest checks out, we invite them via email to rate your vacation property and our services. These reviews are important for both you and us! Guests can share their experiences, and we make sure you always have insight into the feedback. Reviews left with tour operators unfortunately cannot be used on our website, but once the guest provides us with a review via email, we will publish it after our response on your listing.
Complaints: what if something is not right? A complaint is always unpleasant, but we see it as an opportunity to improve and ensure your guests always have an unforgettable holiday! When we receive a complaint, we handle it carefully and keep you informed about the progress. Depending on the nature of the complaint, we will provide advice on how to avoid similar issues in the future. This way, we work together to create a better experience for everyone.
Compensation List: act quickly with complaints We have created a compensation list that can help you with common complaints and issues. Each complaint is associated with a compensation arrangement to respond to the guest quickly and appropriately. This allows us to react immediately if something goes wrong. Please note that while this list is a helpful guideline, we handle each complaint individually. It is important to carefully assess the situation and always contact us for the best solution.