Who has access and how does the digital lock work?

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Who has access and how does the digital lock work? With a digital lock, you can determine exactly who has access to your holiday home and when. We distinguish between guests, owners, Welcome in staff, and external parties.


Guests


Every guest within a booking can use their smartphone as a digital key. The Welcome in guest app is automatically linked to the number of guests for which the booking is made. So, for a booking of 4 people, the app can be used on 4 different phones. Access automatically expires after the stay.
Guests can open the door in two ways:

1. With the Welcome in guest app


  • Guests download the app and log in with their booking number and postal code.

  • Upon arrival, they open the app, press "open door," and hold their phone close to the lock.

  • The light flashes green, and they can open the door.

  • The app works via Bluetooth or NFC, so mobile internet is not required.

2. With a keycard


  • Works the same as the app: hold the card near the lock, the light flashes green, and the door can be opened.

Good to know


  • The door must be manually locked upon departure.

  • Guests can still enter up to 30 minutes after check-out time, which is handy if they forget something.

  • Six days before arrival, guests receive an email with check-in information and app instructions.

Owners

As an owner, you receive two keycards for incidental visits, such as for repairs in your holiday home. If you book a stay yourself, you get access through the guest app, just like your guests. Access is valid as long as the booking is active.


Welcome in Staff


Our housekeeping and janitors use a keycard to enter the property. We can always see which staff member had access at what time.

External Parties


Hired companies, such as a technician or cleaning service, can pick up a keycard from Welcome in. We can also see exactly when and for how long the keycard was used.


Control & Security


Welcome in manages all access to your holiday home. Both via the app and keycards, we can adjust or stop access at any time. This way, you always have control over who enters!