This depends on the package you have chosen!
Rental Service
If you have chosen the rental service package, you will handle the check-in and key transfer yourself. In this case, you don’t need to provide keys to Welcome in.
Full Service with Digital Lock
If a digital lock is installed on your property, we only need 1 key. This key fits the original cylinder lock, which we will keep until the digital lock is removed (e.g., when your contract ends).
Full Service without Digital Lock
If you have chosen a full-service package, but a digital lock cannot be installed on your property, we would like to receive 4 keys:
2 keys for the guests.
1 key for our service team.
1 key which we will securely store in our safe.
Other Keys
Keys for things like a back door, garden door, or storage room can remain in the property. We do not store additional copies of these keys.
Do you have a private space (e.g., for storage or inventory) that is not accessible to guests? Then we would like to receive 1 key for that space. Only our service team will have access to this key.
We make sure everything is secure and well-organized!